![]() There's no guarantee of success, but we've often found that's enough to solve the problem. Sometimes there will be a server list on the website with this information, or you could always email the company and ask.Īlternatively, if you can't properly access a website from one of your VPN's servers in that country, try each of the other servers in turn. The client might have an icon to indicate which servers are best to use for Netflix, for example. VPN providers will sometimes try to highlight the best servers for particular tasks. This could mean that although you're connected to a UK, US or some other server, this won't allow you to unblock a streaming site in that country. Sometimes you'll be allocated a new IP address correctly, but a website might recognize that it belongs to a VPN address range, and block it or somehow limit your access. (Image credit: Witopia) Try another server That's good news, but also means you'll have to dig a little deeper to find the source of your problems. If your VPN has given you an IP address exactly where you requested, then it seems to be working as it should. Close and restart your client, connect to several servers and verify their location with the (opens in new tab) site. If the IP address is from another country, but not the one you selected, your VPN may be at fault. If the report shows your home country and ISP, the VPN connection may have dropped or stopped working. Note that geolocation isn't a precise science, so don't worry if there are several suggested cities – the country is what matters. The site runs your IP address through several web services and displays the city and country where it thinks you're located. To check this for yourself, point your browser at IP Location (opens in new tab) immediately after you've had any location problems. In that case it might look like you're using a VPN server far away, but any website will just see your regular IP. They might show you as connected, even if the VPN drops. The second problem is that some poorly programmed VPN clients don't properly monitor your connection state. As a result, although we thought we were connected to the UK, BBC iPlayer wouldn't play as we appeared to be from another country. For example, one VPN we tested gave us German and US IPs when we connected to its two UK servers. Sometimes a VPN client will say it has allocated an IP address from one country, but actually use somewhere else entirely. There are two issues to think about here. The first step in diagnosing VPN location issues is to confirm what your client software is telling you. If you are still having trouble, contact our support team and we will be happy to assist you.(Image credit: ) Verify your VPN location In the black box that is the Command Prompt, type the following and hit enter when you are done:.Right-click on the application icon, and choose Run as Administrator.Search for the program " Command Prompt".See instructions below for Windows or macOS: Our DNS only works while connected to our service, so you're going to need to remove them. However, if you have disconnected from the VPN and are unable to browse the Internet, then there is usually one reason - our DNS servers are still active. Internet not working when the VPN is disconnected For this, we have no solution other than to recommend that you switch to a different server that might allow access. In this case, you would still be able to access other sites, just not one or two in particular. The server is not available from the VPN location you are using.There is a problem with your DNS servers -įollow the last set of instructions on this page to remove the IPVanish DNS servers and reset them back to default.Check your IP address on our website before you connect, and then check it again afterward. When a VPN connection is established, you should have both Internet access and a different IP address. Try reconnecting using a different VPN protocol. If you are connected to our service and you are no longer unable to browse the Internet, it could be because of one of the following:
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